The issue: Broadband supply to the house seems stable at 44Mbps (GOOD)and an upload for 13Mbps (GOOD) they even have UK Call centers”.How far from the truth could I have been? Please read if you are thinking of using Plusnet as it may save you time and money. Plusnet offered me a cheaper service with good speed.
Sorry, this mail is wordy however it is balanced and fair. Introduction: I have just left what I believe is my fair estimation of their performance. Unfortunately, I have seen it necessary to add a negative review adding to the woeful list.
I am writing this to ensure that you are aware of the poor performance of a BT-owned company. I would like to suggest that you look at the reviews being left on Trustpilot for Plusnet, currently, the current score is 1.4/5. Sorry to be writing to you with an email you do not truly want. Plusnet, you let yourselves down in so many ways and after this contract expires never again.ĭear Philip, I understand that BT is the owner of Plusnet. Why am I paying so much for so little service? My daughter has just moved her Sky BB in just over a week and free of charge. Why not just transfer my existing contract? They have now informed me they cannot transfer until 5 days after I move. It has now been confirmed they, against my wishes, have put me on a new 12 month contract which is more expensive than the existing one and when I pointed this out they added a £20 credit to my account. I reluctantly paid the £65 (no mention of this on their website). I refused to be bullied into a new contract since I still had almost 12 months to run on my present one. I was told it would cost £65 unless I took out a new 2 year contract at £3/month more expensive than my current contract. I informed them I was moving in 2 weeks so that they could transfer the service. My gripe with Plusnet is their customer service and the latest wind-up is moving home. This is a very good router and works fine on Plusnet as long as you change your username and password. The main reason is that when I joined I immediately purchased a BT Smart Hub 2 from ebay for peanuts. I have not had any such problems, in fact very reliable and fast. A lot of the complaints are about the reliability and speed.
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